Beth Person

Toolkit: Solving a Personal Problem

Law School Transparency

Introduction 00

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This report covers the basics of improving problem-solving and decision-making skills. It also includes a model for you to apply to personal problems that can help you achieve resolution.

Problem Solving 01

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How you can improve on your
 problem solving and decision making skills.

This describes how you can improve on your problem solving and decision making skills.

HOW Problem Solving is based on the two middle letters in the type code – ST, SF, NT or NF, which are of great importance to focus, motivation and interests when solving problems and making decisions. 

Logical & Ingenious - NT

”Are we using the right strategy?”

Problem Solving Strengths

  • Strategic: Is good at handling ambiguous, complex tasks where it is necessary to conceive new strategies to address the challenges – a ”chess player”.
  • Innovative: Likes to solve problems without prior experience to draw on. Is rarely “stuck” and finds a way forward. Thinks out many different options. Is innovative and creative.
  • Long-term perspective: Contemplates the long-term consequences of the different solutions. Seeks an ambitious, visionary and future-proof solution that does not hinder flexibility.
  • Analytical: Remains objective and analyses and criticises to ensure no mistakes can be found in the logic. Looks for patterns and connections. Applies theory and principles to the problem in order to bring clarity and a broader view.
  • Independent: Works independently. Has a strong focus on own and others’ competence. Wants to be challenged mentally. Relies on own analysis.

Problem Solving Development Areas

  • Be realistic: Examine the mundane factors which may be necessary to bring a solution to life, including human relations. Be careful not to overlook important details or facts. Match ambitions with what is possible in terms of time and resources.
  • Use experience: Do not reinvent the wheel every time. Establish if there is experience to draw on. Initiate only necessary changes – do not change for the sake of change. Be careful not to overthink or complicate things unnecessarily. Accept that also routine tasks need to be done.
  • Focus: Hold back generating possibilities until you have collected more facts about the task at hand. Do not ignore specific conditions and data which may argue for solutions that generate results in the short run.
  • People focus: Involve the human aspects, the values, and how people will perceive the solution. Remember to show consideration for people in the process. A bad process can lead to a bad result – even though it may be a ”correct” result. Cooperate.
Problem Solving Authors
Original work by: Mette Babitzkow Boje Tina Brøndum Kristjánsson © Step Research Corporation

Z-Process Problem Solving - Personal 02

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Explains the Z-Process model of problem solving personal problems in the context of Visual Type™

What is the Z-Process

It is a decision making framework based on the Jungian cognitive functions. The Z-Process focuses on working through the four ways people gather information and the four ways they make decisions. The Z-Process aligns with Visual Type™.

The relative size of the boxes in Visual Type™ can be a good representation of how much time a person is likely to focus on the complementary questions and often skipping questions in the smallest boxes

Why Use The Z-Process

  • Because you have an important decision to make
  • You are aware of your own strengths and weaknesses
  • To make sure and fully consider the problem from key perspectives
  • You dont' want to overlook critical aspects to the situation
  • You want to communicate to others of different perspectives
  • You want to persuade others...
    • that their perspective will be taken into account
    • that you have really considered the problem
    • to address the problem with your solution

How To Use The Z-Process

  1. Be clear about what problem or decision you are addressing
  2. Go through each of the 8 perspectives in order
    1. Answer any suggested questions that apply and are relevant to the situation
    2. Add more questions for each perspective that are specific to the problem
    3. It is more important when working through the process to get all the key questions than answer them immediately
  3. Get feedback from others
    The more important the decision the more important it is the get feedback from others with different experiences or perspectives
  4. When collaborating with others it can be useful to show your Z-Process work.
    Show them the work done to develop questions and get answers across all 8 perspectives. Four ways to gather information and four ways to make decisions.

Additional Resources on Decision Making

There are a lot of great resources available on making better decisions using a variety of frameworks. The Z-Process framework is most valuable when you need to take into account personality conflicts or different ways of seeing a problem and making decisions.
  • Winning Decisions: Getting It Right the First Time by J. Edward Russo and Paul J.H. Schoemaker

The Z-Process

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Look to the present and immediate needs and explore what is currently available

Experiencing the immediate context; noticing changes and opportunities for action; being drawn to act on the physical world; accumulating experiences; scanning for visible reactions and relevant data; recognizing “what is”

Key Questions

  • What is the current situation?
  • The key facts as they stand right now.

Additional Questions

  • What are your available resources?
  • What are the current constraints?
  • Who are the people?
  • What are the current deadlines?
  • What is the financial status?
  • What are your time constraints?
  • Do you need to gather more information?
  • Have you talked with the involved parties?
  • Have you visited the location?
  • What additional locations are available?
  • What additional resources could be acquired?



Look to the past, traditions and what worked and focus on consistency

Reviewing past experiences; “what is” evoking “what was”; seeking detailed information and links to what is known; recalling stored impressions; accumulating data; recognizing the way things have always been

Key Questions

  • What led to my situation?
  • What have I tried before?

Additional Questions

  • The history.
  • What has lead to your current status?
  • What has been done in the past by you or others?
  • How has this problem been solved before by your or others?
  • Why are you in this spot?
  • Why did things happen as they did for you to end up here?
  • What is repeatable?
  • What precedents have been set?
  • What is different than before?
  • What have you done well?
  • What have you done poorly?



Look to the new and different ideas and explore many possibilities

Interpreting situations and relationships; picking up meanings and interconnections; being drawn to change “what is” for “what could possibly be”; noticing what is not said and threads of meaning emerging across multiple contexts

Key Questions

  • What outside ideas can I use?
  • What new solutions might be applied?

Additional Questions

  • Brainstorm.
  • What are the patterns involved?
  • Are there solutions from similar situations?
  • Are there ideas from others you can use?
  • Are there patterns to the situation challenges?
  • What commonalities exist?
  • What other areas might your solutions come from?
  • What can be changed?
  • What are the your trends?
  • What are the trends of the problem?
  • What options are you not considering?



Look to how things connect, the future and predict possible outcomes

Foreseeing implications and likely effects without external data; realizing “what will be”; conceptualizing new ways of seeing things; envisioning transformations; getting an image of profound meaning or far-reaching symbols

Key Questions

  • Where do I want to be?
  • What fits the long-term goals?

Additional Questions

  • Visualize the future.
  • How do all the elements fit together?
  • What solutions address all your issues?
  • Is it in line with your long term strategy or plans?
  • What are the long term implications of the problem?
  • What new perspectives can you use?
  • What does a long term solution look like for you?
  • What is the essence of the problem?
  • What is the core need that you should address?
  • What is a one year solution?
  • What is a five year solution?



Decide based on measurable goals and drive towards objectives

Segmenting and organizing for efficiency; systematizing; applying logic; structuring; checking for consequences; monitoring for standards or specifications being met; setting boundaries, guidelines, and parameters; deciding if something is working or not

Key Questions

  • What is my measurable goal?
  • What are the core action steps I need to take?

Additional Questions

  • Is there a step-by-step action plan?
  • What do you have to do to reach the goal?
  • What are the measurable objectives?
  • What intermediate objectives need to be met?
  • Which measurement is most important for the goal?
  • What are the deadlines?
  • How long do core actions take?
  • When do you need to be started?
  • What are your priorities of metrics and objectives?
  • Who is responsible for each step if not you?
  • Which of your steps require more detail?



Decide based on logically correct or incorrect and evaluate the best approach

Analyzing; categorizing; evaluating according to principles and whether something fits the framework or model; figuring out the principles on which something works; checking for inconsistencies; clarifying definitions to get more precision

Key Questions

  • Do the goals and steps logically fit my problem?
  • Are there more efficient methods I could use?

Additional Questions

  • Will the steps logically reach your measured goals?
  • What are the probabilities of your success and failure?
  • What anomalies exist in the info and plan?
  • How should the information be categorized?
  • What parts of the plan are inefficient?
  • Are all parts of the plan clearly understood by you?
  • Which steps have the greatest risk?
  • What other factors will logically impact results?
  • What is the logical implication of the actions planned?
  • What are the unforeseen consequences of the plan?
  • What can you alter to make it more effective?



Decide based on people's needs and empathize with others

Connecting; considering others and the group—organizing to meet their needs and honor their values and feelings; maintaining societal, organizational, or group values; adjusting and accommodating others; deciding if something is appropriate or acceptable to others

Key Questions

  • How will my important relationships react?
  • What is the best way for me to explain it to them?

Additional Questions

  • Who are the vital relationships that might be affected?
  • How will people you care about feel about this?
  • Does it show that you care?
  • Are others personal needs met?
  • How do you avoid conflict/frustration?
  • Are you using the right words?
  • Are you providing immediate motivation to others?
  • How will friends see this?
  • How will family sees this?
  • How well do your vital relationships understand the steps/process?
  • Are you causing confusion?



Decide based on ethically right or wrong and sync with individual values

Valuing; considering importance and worth; reviewing for incongruity; evaluating something based on the truths on which it is based; clarifying values to achieve accord; deciding if something is of significance and worth standing up for

Key Questions

  • What aspect is most important to me?
  • Does this align with my values?

Additional Questions

  • Is it ethically right or wrong?
  • Which options provide the most peace?
  • What options are acceptable?
  • What options are not acceptable?
  • What timeless morals are relevant?
  • How will the choices affect your other personal missions?
  • Which options are most closely connected with you want to be?
  • What actions will you refuse to take in pursuit of the solution?
  • What are your most important truths in this situation?
  • What will bring you the most tranquility?
  • Whose opinions are most important in this matter?
Z-Process Problem Solving - Personal Authors
Original work by: Sterling Bates Gene Bellotti Linda Berens Katherine Hirsh © Step Research Corporation